Theresa graduated from Northeastern University with a BA in Economics. She worked in Bank Operations at Shawmut Corporation for 6 years before pursuing a Masters Degree in Clinical Social Work from Smith College. She combined her interest in wellness and operations in her role of Operations Manager at Down Under Yoga for 6 years. Theresa is interested in service delivery and customer satisfaction. She is currently working to improve Standardization and Documentation of Operations at SAI. In addition to her work at SAI, Theresa teaches yoga and meditation at her home in Newton.